EARNNET

Cancellation and Refund Policy

Last updated: 24 July 2026

This Cancellation and Refund Policy (“Policy”) is the published refund policy of EarnNet LLP, a limited liability partnership having its registered office at 211, Gold Mohur CHS Ltd, 174 Princess Street, Mumbai – 400002, Maharashtra, India (“EarnNet”, “we”, “us”), referred to in the EarnNet Membership Agreement and the Website Terms of Use. Capitalised terms not defined in this Policy have the meanings given to them in the Membership Agreement, including the Appendix of Defined Terms, where applicable. In the event of any conflict the Membership Agreement shall prevail in relation to Members and Membership payments, and the Website Terms of Use or applicable Event terms shall prevail in relation to persons who are not Members.

1. Fees are Non-refundable

1.1. All amounts paid to EarnNet, including Membership Fees, Administrative & Member Dashboard Service Charges, registration fees for Events, venue and hospitality charges, and any other fees or charges under the Membership Agreement, are strictly non-refundable, save only in the specific circumstances expressly set out in Clause 3 of this Policy. Cancellation, resignation, suspension, termination or expiry of Membership does not, of itself, entitle a Member to any refund.

2. Cancellation of Membership

2.1. A Member may cancel its Membership only in accordance with the Cancellation of Membership provisions of the Membership Agreement, by written notice through the designated email address or the Member Dashboard. Cancellation takes effect in accordance with the notice period specified in the Membership Agreement, and does not relieve the Member of any fees, charges or other amounts that have accrued, or fallen due, up to the effective date of cancellation.

2.2. To avoid liability for the Membership Fee or other recurring charges for a succeeding period, the cancellation request must be received before such amounts become due and payable in accordance with the Membership Agreement. Amounts already paid for the current or any past period are not refundable merely by reason of cancellation.

3. Circumstances in Which a Refund will be Made

3.1. EarnNet will refund an amount paid only in the following circumstances:

• Application not approved: where an aspiring Business Entity has paid the Membership Fee but EarnNet does not approve the Membership application, or Membership is not activated for reasons attributable to EarnNet, the Membership Fee paid will be refunded in full;
• Event cancelled or rescheduled by EarnNet: where EarnNet cancels an Event for which a Member or other participant has paid a registration fee, the registration fee will be refunded unless the Event is rescheduled to a reasonably proximate date. EarnNet’s liability in respect of a cancelled or rescheduled Event is limited to such refund, in accordance with the Membership Agreement or the Event Terms whichever applicable;
• Duplicate or erroneous payment: where an amount has been paid twice, or an amount has been charged in excess of the amount properly due, the duplicate or excess amount will be refunded upon verification; and
• Any other case where a refund is required under Applicable Law or expressly agreed by EarnNet in writing.

4. Requesting a Cancellation or Refund

4.1. A cancellation or refund request must be made by the Member or other person who made the relevant payment in writing to connect@earnnet.in or through the Member Dashboard (where available), identifying the payment concerned (date, amount, transaction reference) and the ground on which the refund is sought under Clause 3. EarnNet may seek further information or documentation reasonably necessary to verify the request.

4.2. A refund request under Clause 3.1(c) (duplicate or erroneous payment) must be made within thirty (30) days of the date of the relevant payment. Requests made after this period may be declined, save where Applicable Law requires otherwise.

4.3. Acceptance of a refund request is subject to verification that the circumstances in Clause 3 are satisfied. EarnNet will communicate its decision on a refund request by email or through the Member Dashboard within a reasonable time of receiving the complete request.

5. Mode and Timeline of Refund

5.1. An approved refund will be credited to the same mode of payment used for the original transaction, within fifteen (15) working days of EarnNet’s confirmation of the refund, subject to the processing timelines of the relevant bank or payment service provider, for which EarnNet is not responsible.

5.2. Taxes: where a refund is approved, the GST or other tax component of the refunded amount will be refunded or adjusted only to the extent EarnNet is able to adjust such tax under Applicable Law, including by issuance of a credit note within the timelines prescribed under the Central Goods and Services Tax Act, 2017. Payment gateway or bank charges attributable to the original transaction may be deducted from the refund where such charges are not recoverable by EarnNet.

6. General

6.1. Nothing in this Policy limits any right or remedy that cannot be excluded or limited under Applicable Law. EarnNet may update this Policy from time to time, effective upon publication on the Website or Member Dashboard. The version in force at the time of the relevant payment shall apply to that payment.

6.2. This Policy is governed by the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the governing law, jurisdiction and dispute resolution provisions of the Membership Agreement in the case of a Member. In the case of a person who is not Members and subject to any statutory forum or remedy available under Applicable Law, the competent courts at Mumbai, Maharashtra shall have jurisdiction.